FAQs.
Got questions? We’ve gathered the most common ones to help make your move easier. From lease details to pet policies, you’ll find straightforward answers right here.
Is there an application and administration fee? If so, what are they?
Yes. The application fee is $50 per person for each adult applying for the apartment home. This covers the cost of processing the application and completing the required screenings.
There is also a $300 administrative fee per household (not per person). This fee supports the preparation of your lease documents, account setup, and move-in coordination to help ensure a smooth and seamless move-in experience.
There is also a $300 administrative fee per household (not per person). This fee supports the preparation of your lease documents, account setup, and move-in coordination to help ensure a smooth and seamless move-in experience.
What lease terms do you offer (6, 9, 12 months)?
We offer flexible lease terms designed to fit your lifestyle. Initial lease options range from 4 months through 15 months. After your initial lease term, you also have the option to continue on a month-to-month basis.
How much is the security deposit?
The standard security deposit is $350. For applicants who are conditionally approved, the deposit may be adjusted up to one month’s rent.
Our team will always review deposit details with you during the approval process so there are no surprises, and we’re happy to answer any questions along the way.
Our team will always review deposit details with you during the approval process so there are no surprises, and we’re happy to answer any questions along the way.
Is renter’s insurance required?
Renter’s insurance is not required; however, we strongly encourage all residents to carry a renter’s insurance policy to protect their personal belongings.
We do require liability coverage as part of your lease agreement. You are welcome to obtain this coverage through your current insurance provider, or we can share several convenient options available through our community. Insurance requirements and coverage details can be found at policyvalidator.com.
We do require liability coverage as part of your lease agreement. You are welcome to obtain this coverage through your current insurance provider, or we can share several convenient options available through our community. Insurance requirements and coverage details can be found at policyvalidator.com.
When is my rent due?
Rent is due on the 1st of each month.
We also offer a flexible payment options through Flex, which allows you to split your rent into smaller payments throughout the month without incurring a late fee. You can learn more about this option at flex.com.
We also offer a flexible payment options through Flex, which allows you to split your rent into smaller payments throughout the month without incurring a late fee. You can learn more about this option at flex.com.
How do I pay my rent?
Rent is paid online through our Resident Portal, making it simple and convenient to manage your payments from anywhere. There is no fee when paying by eCheck.
We also offer cash payment options through participating bill pay centers at many major retailers, giving you added flexibility in how you choose to pay.
Are any utilities included?
Utilities are not included in the monthly rent. Residents will set up electric service in their own name and pay that provider directly.
Water, sewer, and gas are billed separately through the community based on usage, with no need to establish those services in your name or create additional utility accounts.
Water, sewer, and gas are billed separately through the community based on usage, with no need to establish those services in your name or create additional utility accounts.
Are there additional fees I should expect?
In addition to your monthly rent, there is a $10 monthly trash fee and a $5 monthly pest control fee.
These charges are clearly outlined on your apartment rent quote so you can review all costs up front.
These charges are clearly outlined on your apartment rent quote so you can review all costs up front.
How do residents submit maintenance requests?
Maintenance requests can be submitted online through the Resident Portal, which allows you to easily describe the issue and track the status of your request.
For emergencies, our team is available 24/7. Emergency service requests can be submitted by calling 757-220-2717 and selecting option 3.
For emergencies, our team is available 24/7. Emergency service requests can be submitted by calling 757-220-2717 and selecting option 3.
Is 24-hour emergency maintenance available? What qualifies as an emergency maintenance request?
Yes, 24/7 emergency maintenance service is available. If you experience an emergency, please call our office number and follow the prompts to reach the on-call technician.
An emergency maintenance request typically includes situations that impact safety, security, or habitability, such as:
• No heat when the temperature is at or expected to drop to 50°F or below
• No air conditioning when the temperature is at or expected to rise to 85°F or above
• Resident lockouts for electronic locks only
• A broken front door or door lock that prevents the apartment from being secured
• A broken or unsecured first-floor window
• Gas leaks or the odor of natural gas
• Garage doors malfunctioning while a vehicle or person is inside
• Malfunctioning access gates blocking entry or exit, or an unsecured pool gate
• Flooding or active water leaks from plumbing, storm damage, or main line blockage (minor leaks that can be safely isolated will be addressed the next business day)
• Fire (always call 911 first)
• A toilet malfunction if there is only one toilet in the apartment
• A refrigerator that is not working
• A stove where the oven and all burners are not working
• A building or entire breezeway lighting outage
• Pool safety concerns, including broken glass, water discoloration where main drains are not visible, or contamination incidents
• Fire or security alarm monitoring issues or a runaway alarm
• Smoke or carbon monoxide detector concerns
• No hot water
• Non-operational lift or pump stations
Maintenance issues that are not considered emergencies are responded to within 24 hours of submission, Monday through Friday. Our goal is to address all service requests promptly and keep your home comfortable and well maintained.
An emergency maintenance request typically includes situations that impact safety, security, or habitability, such as:
• No heat when the temperature is at or expected to drop to 50°F or below
• No air conditioning when the temperature is at or expected to rise to 85°F or above
• Resident lockouts for electronic locks only
• A broken front door or door lock that prevents the apartment from being secured
• A broken or unsecured first-floor window
• Gas leaks or the odor of natural gas
• Garage doors malfunctioning while a vehicle or person is inside
• Malfunctioning access gates blocking entry or exit, or an unsecured pool gate
• Flooding or active water leaks from plumbing, storm damage, or main line blockage (minor leaks that can be safely isolated will be addressed the next business day)
• Fire (always call 911 first)
• A toilet malfunction if there is only one toilet in the apartment
• A refrigerator that is not working
• A stove where the oven and all burners are not working
• A building or entire breezeway lighting outage
• Pool safety concerns, including broken glass, water discoloration where main drains are not visible, or contamination incidents
• Fire or security alarm monitoring issues or a runaway alarm
• Smoke or carbon monoxide detector concerns
• No hot water
• Non-operational lift or pump stations
Maintenance issues that are not considered emergencies are responded to within 24 hours of submission, Monday through Friday. Our goal is to address all service requests promptly and keep your home comfortable and well maintained.
Do the apartments have a washer/dryer? If not, is there a laundry service available on site? (Include cost if so)
Washer and dryer hookups are available in select apartment homes, giving you the option to bring your own appliances if you choose.
For added convenience, every building also features an on-site laundry facility, making it easy to take care of laundry close to home.
For added convenience, every building also features an on-site laundry facility, making it easy to take care of laundry close to home.
Is parking available and is it included?
Yes, parking is readily available and included at no additional cost.
Is the community pet friendly?
Very! We proudly welcome pets and love seeing them enjoy the community alongside their owners.
Throughout the property, you’ll find pet waste stations and multiple large open green spaces where pets can run and play.
Throughout the property, you’ll find pet waste stations and multiple large open green spaces where pets can run and play.
What is the pet policy including fees, restrictions and how many pets are allowed per apartment?
We happily welcome up to two pets per apartment home.
There is a one-time, nonrefundable pet fee of $350 for the first pet and $250 for a second pet, due at move-in. Monthly pet rent is $45 per pet.
All pets are required to have a PetScreening profile created and approved prior to move-in. You can find additional details and begin the process at attainatquarterpath.petscreening.com.
There is a one-time, nonrefundable pet fee of $350 for the first pet and $250 for a second pet, due at move-in. Monthly pet rent is $45 per pet.
All pets are required to have a PetScreening profile created and approved prior to move-in. You can find additional details and begin the process at attainatquarterpath.petscreening.com.
Do you offer furnished apartments?
We do not directly offer furnished apartments; however, we work closely with CORT Furniture, which provides full furnishing packages tailored to your needs.
If you choose to use CORT, our team will gladly coordinate with them to assist with delivery and setup, helping to make your move-in process smooth and convenient.
Let us know if you would like more information about furnishing options—we’re happy to connect you.
If you choose to use CORT, our team will gladly coordinate with them to assist with delivery and setup, helping to make your move-in process smooth and convenient.
Let us know if you would like more information about furnishing options—we’re happy to connect you.
Is there reserved parking or personal garages available (include additional fees)?
We do not offer reserved parking or garage units.
What amenities does this property have?
Parkway Apartments offers a range of community features designed to make daily life comfortable and enjoyable. You’ll find a refreshing swimming pool, a resident club lounge, and a coffee bar for relaxing or socializing. There is also a playground, BBQ and picnic areas, and 24-hour package lockers for convenient deliveries.
The community is smoke-free and pet-friendly, and every building includes on-site laundry facilities for added convenience.
The community is smoke-free and pet-friendly, and every building includes on-site laundry facilities for added convenience.
How do I schedule a tour at this community?
Scheduling a tour is easy. You can book your visit directly on our website at ParkwayVA.com, or simply give us a call at 757-220-2717 and our team will be happy to assist you.
Do you offer in-person, virtual or self-guided tours?
We offer both in-person and virtual tours to fit your schedule and preference.
Whether you’d like to walk the community with one of our team members or tour from the comfort of your current home, we’re happy to accommodate you and make the experience informative and enjoyable.
Whether you’d like to walk the community with one of our team members or tour from the comfort of your current home, we’re happy to accommodate you and make the experience informative and enjoyable.
How soon can I move in?
Our application process is simple and straightforward, allowing us to move quickly. In many cases, we are able to offer same-day move-ins based on apartment availability and completed application approval.
If you’re on a tight timeline, let us know — our team will work with you to find the soonest available option and make your move as seamless as possible.
If you’re on a tight timeline, let us know — our team will work with you to find the soonest available option and make your move as seamless as possible.
How do I apply for an apartment?
Applying is quick and easy. You can click the “Apply Now” button directly from the personalized quote our team has prepared for you.
You may also visit our website at ParkwayVA.com to create your own customized quote and complete your application online. Simply click the Apply Now button at the top right.
You may also visit our website at ParkwayVA.com to create your own customized quote and complete your application online. Simply click the Apply Now button at the top right.
What are the income and credit requirements?
All applicants follow the same qualification guidelines. We verify income through employment, self-employment, liquid assets, or a combination of income and assets.
Our community requires total household income to be at least 2.5x the monthly rent. This calculation is based on the combined income of all leaseholders.
Applicants are not denied solely based on their source of funds. If you have questions about qualifying or what documentation is needed, our team is happy to walk you through the process and help you feel confident in your application.
Our community requires total household income to be at least 2.5x the monthly rent. This calculation is based on the combined income of all leaseholders.
Applicants are not denied solely based on their source of funds. If you have questions about qualifying or what documentation is needed, our team is happy to walk you through the process and help you feel confident in your application.
Do you accept co-signers or guarantors?
Yes, we do accept guarantors. Guarantors must have a verifiable source of income equal to at least five times the monthly rent. If approved, the guarantor agrees to be fully responsible for the lease obligations under the Lease Agreement and Guarantor Addendum in the event the resident is unable to fulfill those obligations.
What documents are required to apply?
All applicants are required to provide documentation to verify identity and source of income for the apartment home.
A valid government-issued photo ID is required for each adult applicant. Income documentation will vary depending on your source of funds. For employed applicants, we require the most recent 60 days of consecutive pay statements.
If you are self-employed or using other sources of income or assets to qualify, our team will let you know exactly what documentation is needed. We’re happy to guide you through the process to make it as smooth and straightforward as possible.
A valid government-issued photo ID is required for each adult applicant. Income documentation will vary depending on your source of funds. For employed applicants, we require the most recent 60 days of consecutive pay statements.
If you are self-employed or using other sources of income or assets to qualify, our team will let you know exactly what documentation is needed. We’re happy to guide you through the process to make it as smooth and straightforward as possible.